Melbet Privacy Policy

The Privacy Policy is an important document that sets out what user data is collected, how it is stored, used and shared with third parties. If you register with Melbet, it is worth familiarising yourself with the terms and conditions you are agreeing to and how the operator protects your information.

What Data Melbet Collects and How It Is Used

Registration and behavioural data is used not only for account creation, but also for security, compliance and user interface customisation. All information you transmit is processed in accordance with the applicable privacy policy.

What information is being collected:

Data provided during registration: name, phone number, e-mail, date of birth, country, account currency;
The content of letters and correspondence via feedback form, e-mail and online chat;
Information about transactions: date, amount, payment method, details, deposit and withdrawal statuses;
Technical data: IP address, device type, login history, pages visited, session duration.
What personal information is used for:
Account creation, setup and maintenance (including access restoration and authentication);
Acceptance of bets, calculation of winnings and automatic payment processing;
AML and KYC compliance: identifying suspicious activity and reporting data to regulators;
Analysis of player behaviour to improve site performance and combat multi-accounting;
Sending out bonuses, personalised promotions and notifications only if consent is given;
Customise the interface to user preferences, e.g. odds format or language.

The information is stored on secure servers and some data may be shared with messengers (WhatsApp, Telegram and others) only within the framework of their own privacy policies.

With Whom Information Can Be Shared

Melbet complies with legal requirements and will only disclose personal data when required by law. All transfers of information are accompanied by a legal basis and are limited to the minimum amount of data required.

Information may be shared with the following categories of persons:

Law enforcement agencies and sports associations – in investigations related to fraud, money laundering, fair play offences or match-fixing. Including police, financial regulators, and anti-corruption commissions in sport.
Messaging services – when using Telegram, WhatsApp, Facebook Messenger, Viber and other API platforms. In such cases, Melbet will transmit a phone number or identifier within the privacy rules of each specific service.
Regulatory and licensing authorities – when necessary to audit, inspect the operator’s activities and at the official request of state structures.

Any transfer of information is done in accordance with the platform’s privacy policy and applicable international law. Data is not transferred to third parties for marketing purposes without the direct consent of the user.

Storage and Transfer Security

Melbet applies comprehensive technical and organisational measures to protect personal data. The transfer of information, storage and access to data is controlled at every stage. User security is not a formality, but a constant work with risks and technologies.

The following solutions are integrated into the platform:

128-bit SSL encryption – secures traffic between the user’s browser and the server. All forms, transactions and authorisations are encrypted.
Servers with multi-level protection – isolated data centres with physical and software access control are used. Modern firewall systems and intrusion detection tools are used.
Automatic deletion of obsolete information – unnecessary personal data is destroyed at the end of the retention period prescribed by law. The deletion is irretrievable, in accordance with regulatory standards.
Access restriction policy – within the platform, only employees involved in account maintenance, payment processing and security are authorised to access user information. All actions are recorded in control logs.
User responsibility – data sent via unsecured networks or without using up-to-date browsers may be vulnerable. It is the user’s responsibility to ensure the confidentiality of their passwords and not to pass them on to third parties.
Threat response protocols – if a leak or unauthorised access is suspected, the system activates internal measures: session blocking, password reset, temporary suspension of transactions until KYC is passed.

Melbet does not guarantee absolute protection in the event of global hacking, but takes reasonable steps to mitigate the risks. The structure of the platform complies with AML requirements and regulatory standards in the jurisdiction of Curaçao.

Privacy Policy Updates

Melbet’s Privacy Policy is regularly reviewed to comply with current legislation and technical standards. If changes are made to the procedure for processing personal data, they will come into effect immediately after the new version is published on the website. Players are advised to periodically check the current version, especially before registering, making a deposit, using new platform features.

What’s important to know about updates:

All changes are recorded on this page. An updated version is published without prior notice, but with the date of the edit explicitly stated.
The date of the last update is shown at the bottom of the page. This allows you to determine when the policy was last changed.
Continued use of the site means agreement with the new edition. In case of disagreement, the player must stop using the services and, if necessary, contact support to close the account.
The new rules apply to all users. This applies to both current players and those who are just planning to register.
Changes can be made to any section of the policy. For example, data collection methods, data processing purposes, access rights, and the messenger communication mechanism.

Melbet does not send out separate notifications for each revision of the document, so it is the responsibility of the user to familiarise themselves with the current version.